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At SabinoCreations Network Ltd, we are committed to delivering high-quality digital services and customer satisfaction. Please read our refund policy carefully before making payment for any service.

1. General Policy

Due to the nature of digital and custom services, all payments made for website design, branding, graphics, advertising, SEO, social media management, and other digital services are generally non-refundable once work has commenced.

2. Eligible Refund Situations

Refunds may only be considered under the following conditions:

  • Duplicate payment made by mistake
  • Payment made but project was not started within the agreed timeline
  • Inability to deliver the agreed service due to our fault
  • Cancellation requested before project work has started

3. Non-Refundable Services

The following services are non-refundable once work has begun:

  • Website Design & Development
  • Logo Design & Branding
  • Facebook/Instagram Ads Setup
  • SEO Services
  • Social Media Management
  • Domain & Hosting Purchases
  • Custom Graphics & Video Editing
  • Digital Marketing Consultations

4. Client Responsibilities

Clients are expected to:

  • Provide all required materials on time
  • Respond to revision requests promptly
  • Review project details carefully before approval

Failure to provide needed information may delay delivery and does not qualify for refund.

5. Revision Policy

We offer reasonable revisions based on the selected package. Additional revisions outside the agreed scope may attract extra charges.

6. Refund Processing

Approved refunds are processed within 5–10 business days using the original payment method.

7. Project Abandonment

If a client becomes inactive for more than 30 days without communication, the project may be marked as abandoned and no refund will be issued.

8. Contact Information

For refund inquiries or support, contact:

📧 admin@sabinocreations.multi.com.ng

 

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